Skills & Competencies for Registered Nurse - Phone Triage
Registered Nurse - Phone Triage job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Registered Nurse - Phone Triage
Provides professional nursing triage services and health advice to patients over the phone.
JOB RESPONSIBILITIES for Registered Nurse - Phone Triage
Performs a detailed evaluation of patient symptoms and provides appropriate medical advice on treating symptoms and/or recommendations for escalating treatment. Follows established procedures and protocols, and documents calls as required.
Registered Nurse - Phone Triage SALARY RANGE
BASE 50%
$86,606
TOTAL 50%
$87,771
Job Level
PZ0
Job Code
HC07000420
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Registered Nurse - Phone Triage Skills and Competencies List
12 general skills or competencies (Job family competencies) for Registered Nurse - Phone Triage
1
Job Family Competencies –
Quality Improvement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Discusses practice workflows to identify opportunities for process and quality improvement.
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Level 2 Behaviors
(Light Experience)
Documents quality audits, results, and key metrics to drive continuous improvement activities.
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Level 3 Behaviors
(Moderate Experience)
Participates in improvement activities related to quality and key performance indicators.
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Level 4 Behaviors
(Extensive Experience)
Investigates internal quality issues to provide recommendations on process improvements.
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Level 5 Behaviors
(Mastery)
Conceptualizes automated processes to analyze quality systems for improvement.
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2
Job Family Competencies –
Case Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the industry best practices in developing and implementing care plans for clients.
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Level 2 Behaviors
(Light Experience)
Provides healthcare services and education to clients under the supervision of senior medical professionals.
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Level 3 Behaviors
(Moderate Experience)
Manages arrangements for patient post-discharge treatment at home or post-acute care facilities.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the efficiency of interventions, plan of care, and clinical services provided to clients.
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Level 5 Behaviors
(Mastery)
Establishes a case management program that details an organized approach to offering client case management services.
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3
Registered Nurse - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Registered Nurse - Phone Triage
Proficiency Level - 4
5
Competency for -
Registered Nurse - Phone Triage
Proficiency Level - 5
6 soft skills or competencies (core competencies) for Registered Nurse - Phone Triage
1
Core Competencies –
Attention to Detail
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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2
Core Competencies –
Time Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Discusses workplace barriers and issues that may affect time management.
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Level 2 Behaviors
(Light Experience)
Collects and compiles information in an organized manner to finish tasks efficiently.
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Level 3 Behaviors
(Moderate Experience)
Executes work plans to manage workflow and track milestones to completion.
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Level 4 Behaviors
(Extensive Experience)
Improves processes to organize workloads of teams efficiently.
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Level 5 Behaviors
(Mastery)
Establishes a time management matrix to reprioritize the importance of current and upcoming tasks.
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3
Registered Nurse - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Registered Nurse - Phone Triage
Proficiency Level - 4
5
Competency for -
Registered Nurse - Phone Triage
Proficiency Level - 5
Summary of Registered Nurse - Phone Triage skills and competencies
There are 0 hard skills for Registered Nurse - Phone Triage.
12 general skills for Registered Nurse - Phone Triage, Quality Improvement, Case Management, Patient Rights, etc.
6 soft skills for Registered Nurse - Phone Triage, Attention to Detail, Time Management, Flexibility, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Registered Nurse - Phone Triage, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be skilled in Flexibility.
12 general skills for Registered Nurse - Phone Triage, Quality Improvement, Case Management, Patient Rights, etc.
6 soft skills for Registered Nurse - Phone Triage, Attention to Detail, Time Management, Flexibility, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Registered Nurse - Phone Triage, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be skilled in Flexibility.
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